YOUR PERSONAL INFORMATION

Telania Florals Pty Ltd (“Telania Florals”) is committed to safeguarding the privacy and confidentiality of all client and supplier information. In order to provide corporate floral and event services, Telania Florals may collect personal and business information including, but not limited to:

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• Name

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•  Company name & ABN

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• Business address

 

• Email address

 

• Telephone number

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• Event details

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• Billing information

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• Payment details

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Personal information is collected only where reasonably necessary for the provision of services, quotation preparation, event coordination, invoicing, or communication.

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PAYMENT SECURITY

Telania Florals uses secure third-party payment processing providers to facilitate electronic transactions.

All credit card and payment details are encrypted and securely processed through PCI-compliant systems. Telania Florals does not store full credit card details and does not have access to complete card information. Only limited transaction identifiers (such as the last four digits of a card number) may be visible for verification purposes.

Reasonable steps are taken to ensure all financial information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

CONFIDENTIALITY COMMITMENT

Telania Florals respects the privacy of its clients, corporate partners, and suppliers.

Personal information will not be sold, rented, or disclosed to third parties without consent, except where:

• Required by law

• Necessary to deliver contracted services (such as sharing event logistics with venues or approved suppliers)

• Required for payment processing or IT support

• All staff and contractors are bound by confidentiality obligations.

 

EMAIL COMMUNICATIONS

Telania Florals may use a client’s email address to:

• Respond to enquiries

• Provide quotations and invoices

• Confirm event details

• Share important service updates

• Send marketing or promotional communications (where consent is provided or permitted by law)

• Clients may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in an email; or

• Contacting Telania Florals directly at telaniaflorals@gmail.com

• Opting out of marketing communications will not affect essential service-related correspondence.

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 EVENT INFORMATION

To successfully deliver corporate floral and event services, Telania Florals collects relevant event information including:

• Event date and venue

• Installation requirements

• Styling preferences

• Delivery and access instructions

• Venue contact details

This information is used solely for the purpose of planning, coordinating, and executing contracted services and is shared only with relevant parties directly involved in the event.

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SENSITIVE INFORMATION

Telania Florals does not generally collect sensitive personal information. However, where event-related requirements involve specific health, safety, or accessibility considerations (such as allergies to floral materials), this information will be treated as confidential and used strictly for safety and service delivery purposes.

 

PHOTOGRAPHY AND PORTFOLIO USE

Telania Florals may photograph floral installations and event styling for portfolio, marketing, website, and social media purposes.

Where photographs include identifiable individuals or private event settings, consent will be obtained prior to publication.

Images are used professionally and respectfully in alignment with brand standards.

 

ACCESS AND CORRECTION

Individuals may request access to personal information held by Telania Florals or request corrections if information is inaccurate or outdated.

Requests should be submitted in writing to: telaniaflorals@gmail.com.

Reasonable steps will be taken to respond in accordance with Australian privacy requirements.

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TRAINING AND OBSERVERS

From time to time, contractors, trainees, or event assistants may observe or participate in event installations for training purposes.

All personnel involved with Telania Florals are required to adhere strictly to confidentiality and privacy obligations. Personal client information must not be discussed or disclosed outside the scope of service delivery.

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PRIVACY ENQUIRIES

For any questions regarding this Privacy Policy or the handling of personal information, please contact:

Telania Florals Pty Ltd
ABN 75 259 839 414
Email: telaniaflorals@gmail.com

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Telania Florals is committed to maintaining the trust and confidence of its corporate clients and partners by ensuring personal information is handled responsibly and in accordance with Australian privacy law.

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